Customer Service

One of our proudest accomplishments at H.G. Weber is a proven record of providing our customers with the highest quality customer service.  Whether your machine was manufactured this year or 1925, no matter where in the world you are located - the Americas, Europe, Middle East, Africa, Asia, or Australia - our commitment to service is stronger today than ever before.  The reason is simple - in today's competitive business environment, we understand that the benefits we receive are as great as the benefits our customers receive.  Our customer service program includes genuine OEM replacement parts, training and technical support.  Below is more detail on these and other programs offered by our customer service team.

Replacement Parts and Information
Minimize your downtown by having replacement parts in-house before you need them.  We specialize in genuine H.G. Weber factory-made parts designed for your machine, old or new.

Our Customer Service team recognizes the importance of your production schedule and are experts at seeing that your parts order is correct and shipped on time.  They are also available to answer all your questions regarding price and availability.

They can provide valuable information about upgrading your existing equipment. Special features can be retrofit to your bag machine to allow you the versatility necessary to increase your market potential.

Training Programs
Even the best equipment will not run at peek performance without proper operator training.  We are very excited about our newly-designed training programs now being offered to our customers.  These training seminars are conducted to periodically update machine operators on the latest techniques and innovations to more effectively run your equipment, and are offered either on or off site.

A few of the areas covered include:

  • Safe Operating Procedures
  • Bag Machine and Paper Terminology
  • In-depth Explanation of Machine Components
  • Efficient Changeover Procedures and Sequence
  • Troubleshooting
  • Operator Maintenance

Information offered is both hands-on and classroom, and ranges from the basics to new ideas and tips to improve your machine efficiency.

Realize your equipment's maximum potential.  Contact our Training Coordinator, Dennis Gries.  He can evaluate your particular needs and structure a training program to fit your equipment.

Technical Support
H.G. Weber Service Technicians are skilled experts at giving on-site assistance in setup, startup and training on all Weber equipment, old and new.  They can quickly assist you in such areas as:

  • Component Replacement and Updates
  • Retrofit Parts
  • Preventative Maintenance
  • Machine Line Appraisals
  • Repairs
  • Training

Service Bulletins
Service Bulletins provide you with the most up-to-date information on your equipment. News of the latest innovations and options are offered as a means of increasing the net effective output of your Weber machines. A listing of service bulletins can be viewed by clicking on the link at the top of this page.

Technical Publications
Complete Operator, Parts and Technical Manuals are provided with each machine. Through the years, manuals have been provided in a variety of languages to accommodate our international customers. H.G. Weber manuals are also available on CD-ROM.

Service Telephone: 920-894-2342  
Service Fax: 920-894-4641

Home - About H.G. Weber - Products - Customer Service - Sales - Career Opportunities - News - Contact Us - Site Map