|
Customer
Service
One of our proudest accomplishments at H.G. Weber is a proven record of
providing our customers with the highest quality customer service.
Whether your machine was manufactured this year or 1925, no matter where
in the world you are located - the Americas, Europe, Middle East,
Africa, Asia, or Australia - our commitment to service is stronger today
than ever before. The reason is simple - in today's competitive
business environment, we understand that the benefits we receive are as
great as the benefits our customers receive. Our customer service
program includes genuine OEM replacement parts, training and technical
support. Below is more detail on these and other programs offered
by our customer service team.
Replacement Parts and Information
Minimize your downtown by having replacement parts in-house before you
need them. We specialize in genuine H.G. Weber factory-made parts
designed for your machine, old or new.
Our Customer Service team
recognizes the importance of your production schedule and are experts at
seeing that your parts order is correct and shipped on time. They
are also available to answer all your questions regarding price and
availability.
They can provide valuable
information about upgrading your existing equipment. Special features
can be retrofit to your bag machine to allow you the versatility
necessary to increase your market potential.
Training Programs
Even the best equipment will not run at peek performance without proper
operator training. We are very excited about our newly-designed
training programs now being offered to our customers. These
training seminars are conducted to periodically update machine operators
on the latest techniques and innovations to more effectively run your
equipment, and are offered either on or off site.
A few of the areas covered
include:
- Safe Operating Procedures
- Bag Machine and Paper
Terminology
- In-depth Explanation of
Machine Components
- Efficient Changeover
Procedures and Sequence
- Troubleshooting
- Operator Maintenance
Information offered is both
hands-on and classroom, and ranges from the basics to new ideas and tips
to improve your machine effciency.
Realize your equipment's maximum
potential. Contact our Training Coordinator,
Dennis Gries.
He can evaluate your particular needs and structure a training program
to fit your equipment.
Technical Support
H.G. Weber Service
Technicians are skilled experts at giving on-site assistance in setup,
startup and training on all Weber equipment, old and new. They can
quickly assist you in such areas as:
- Component Replacement and
Updates
- Retrofit Parts
- Preventative Maintenance
- Machine Line Appraisals
- Repairs
- Training
Service Bulletins
Service Bulletins provide you with the most up-to-date information on
your equipment. News of the latest innovations and options are offered
as a means of increasing the net effective output of your Weber
machines. A listing of service bulletins can be viewed by clicking on
the link at the top of this page.
Technical Publications
Complete Operator, Parts and Technical Manuals are provided with each machine.
Through the years, manuals have been provided in a variety of languages
to accommodate our international customers. H.G. Weber manuals are also
available on CD-ROM.
Service Telephone:
920-894-2342
Service Fax: 920-894-4641 |
